Complaints Policy

We do our utmost to provide a good service and we really do welcome constructive suggestions about how we can improve it.

If you believe our service has fallen short of our aim, please raise this with the member of staff you had contact with. They will do their best to find an acceptable resolution. If you remain dissatisfied, put your case in writing to the CEO using the form on this page.

For more information about our complaints procedure, please refer to our Complaints Policy.

Complaint Form
Julia Rausing Trust - logo
Privacy Overview

This website uses cookies. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping us to understand which sections of the website you find most useful and interesting.

You can adjust all of your cookie settings by navigating the tabs on the left hand side.